Recent surveys carried out by the Patient Group
Waiting area real time survey (Feb/March 2018)
Appointments system survey monkey survey (Jan-March 2019)
Waiting room equipment & online services Survey October 2019
November 2019 – October 2020
The Patient Participation Group (PPG) comprises of patient volunteers, the Practice Manager and Assistant Practice Manager. Their primary aim is to establish a partnership between patients, doctors and staff of Haldon House Surgery to enhance the services provided by the Practice.
In accordance with their Terms of Reference the PPG meet in the surgery formally six times a year. The COVID-19 pandemic has meant that formal face to face meetings were not possible after March The Chairman and Practice Manager provided written reports for the May meeting and the group met virtually in July and September. During the year, the Chairman atteneded the surgery or took part in virtual or telephone discussions to progress the work of the PPG and the surgery.
The annual review of the Terms of Reference took place in November 2019. This continues to be the working document of the group.
The Practice Manager, Christine Ladbrook and Assistant Practice Manager, Emily Lampitt, represent the Practice on the PPG with the Partners attending meetings as and when required.
The monies raised from fund raising events and the library are used to purchase equipment for the practice. They are held in the surgery accounts as a separate item and an update is given at each meeting by the Practice Manager.
One of the PPG’s objectives is to raise money through fundraising for medical equipment or other facilities to enhance the Practice. The main fundraising activity is the Christmas Draw supported by the patient library and donations. This has raised over £12500 since November 2010 for the benefit of the patients of Haldon House Surgery.
The Christmas Draw which is normally the main fund raising event will not take place this year due to the COVID-19 pandemic. Since March the PPG has received no donations from the sale of books or the box on the reception desk.
Support for the Practice
PPG members support and provide feedback to the Practice on patient issues. They would normally provide support for the annual Flu Clinics. This year due to the pandemic the normal Saturday flu clinics in the surgery could not take place. The surgery joined with three other Exmouth Practices to set up a drive through clinic at the Maer Road car park. The planning documents were shared with the PPG who were able to comment on the proposals. The over 65’s clinics were held on two weekends in October and were very successful with complimentary and positive comments received from patients.
Throughout the year they have been advised about and consulted on a number of issues including staff changes, the surgery in general, doctors hours /opening hours, the appointment system and the action required as a result of patient surveys.
They were consulted on the surgeries COVID-19 ‘Unlocking’ Plan a 5 tier alert system for the day to day operation of the surgery during the pandemic.
PPG members continue to be briefed about the new WEB Primary Care Network and how it operates for the benefit of the surgery and patients.
In December the surgery and the PPG said goodbye to Dr Simon Kay the senior partner on his retirement. We were therefore pleased to be told at our September meeting that in the coming weeks there will be a full compliment of doctors with Dr Alex Gillies joining Dr Amy Todd and Dr Charu Bowen as a partner in the practice.
PPG members are very pleased that the use of social media has raised the profile of the surgery. Communication with patients using social media during the pandemic has been particularly useful. The staff video on the how to look after yourself during the pandemic was well received and not only boosted the moral of patients but all the staff who took part.
The Group is fortunate that one of its members, Gerry Bassett is also Chairman of Exmouth in Bloom and although this year there are no hanging baskets due to the pandemic she has ensured that the front garden is well maintained to provide the practice with a welcoming appearance.
The PPG support the health awareness intiatives that the surgery carry out throughout the year in the surgery and through social media.
Surveys of patient opinion of Haldon House Practice and its services remain an important activity of the PPG. The last survey was carried out in October 2019. This was a Real Time survey i.e. it was completed when patients attended for an appointment, looking at patient use and opinion of new equipment and online services. The report of this survey was published on the Practice website in November. A survey of a patient reference group was planned in early 2020 with another Real Time survey in Sept/Oct. Because of the pandemic Practice staff were very busy redesigning services to comply with government guidelines and later making arrangements, with other Practices, for flu injections. It has, therefore, not been practical to organise any surveys this year but it hoped a survey can be organised for early 2021.
In July, PPG members congratulated the surgery on the excellent results from the NHS Devon Clinical Commissioning Group GP Survey. The survey which covered patient experience across a number of areas saw the majority of results above the national and local averages. This is testament to the hard work and dedication of all the staff at Haldon House Surgery.
WEB (Woodbury,Exmouth & Budleigh) Locality
Throughout the year, the PPG has actively supported the engagement and consultation work undertaken by NHS Devon Clinical Commissioning Group, WEB Primary Care Network (PCN) and the WEB Community Health & Wellbeing Board on the future development of integrated health and social care services.
This has been an unprecidented and very challenging year for the surgery and the PPG. Since March the COVID-19 pandemic has changed the way the surgery operates and how patients communicate and visit it. The communication between the surgery and PPG members particularly during the pandemic has been very informative and much appreciated. The PPG has an excellent relationship with the practice which has ensured the success of our key objective of establishing a good dialogue between patients, doctors and staff to improve the quality of service provided and help shape the future of the practice.
My thanks to the PPG Committee, the staff of Haldon House and those patients that provide support for the work of the group particularly in its fundraising activities.
David M Bassett
Chairman 9th November 2020