Recent surveys carried out by the Patient Group
Waiting area real time survey (Feb/March 2018)
Appointments system survey monkey survey (Jan-March 2019)
Waiting room equipment & online services Survey October 2019
November 2018 – October 2019
The Patient Participation Group (PPG) comprises of patient volunteers, the Practice Manager and Assistant Practice Manager. Their primary aim is to establish a partnership between patients, doctors and staff of Haldon House Surgery to enhance the services provided by the Practice.
The PPG met formally six times during the year in accordance with its Terms of Reference. The Chairman also attended a number of meetings to progress the work of the PPG and the surgery.
The annual review of the Terms of Reference took place in November 2018. This continues to be the working document of the group.
The Practice Manager, Christine Ladbrook and Assistant Practice Manager, Emily Lampitt, represent the Practice on the PPG with the Partners attending meetings as and when required.
The monies raised from fund raising events and the library go to purchase equipment for the practice. They are held in the surgery accounts as a separate item and an update is given at each meeting by the Practice Manager.
One of the PPG’s objectives is to raise money through fundraising for medical equipment or other facilities to enhance the Practice. The main fundraing activity is the Christmas Draw supported by the patient library and donations from patients. This has raised over £11500 since November 2010 for the benefit of the patients of Haldon House Surgery.
Once again the Christmas Draw will be the main fundraising event to raise money towards equipment for the surgery. Draw tickets on sale at the flu clinics will also be available in the surgery from December 2nd, with the draw taking place on Thursday December 12th 2019.
Support for the Practice
PPG members support and provide feedback to the Practice on patient issues. They also provide support for the annual Flu Clinics.
Throughout the year they have been advised about and consulted on a number of issues including staff changes, the surgery in general, doctors hours /opening hours, the new appointment system and the action required as a result of patient surveys.
PPG members have been briefed about the new WEB Primary Care Network and how it will operate and benefit the surgery and patients.
There have been a number of presentations on the work of the surgery including updates by Nurse Manager Clare Grigg on the development of nursing services and patient education and Merilyn Green our new Advanced Nurse Practioner, on her role supporting the doctors and nursing team. Katie Williams, Medical Administrator briefed PPG members on the patient surveys she has developed for children 6-9 years old and for teenagers.
Five members of the PPG are also Trustees of The League of Friends of Exmouth Hospital and support the work of the hospital in providing first class inpatient and outpatient services.
The Group is fortunate that one of its members, Gerry Bassett is also Chairman of Exmouth in Bloom and she has ensured that the front garden and hanging baskets are well maintained to provide the practice with a welcoming appearance.
The PPG support the health awareness intiatives that the surgery carry out throughout the year in the surgery and through social media.
These surveys provide an important means for the PPG to find out what patients feel about the service provided by the Practice. At the beginning of the year a reference group was formed of 57 patients. They were asked to complete a Survey Monkey questionnaire online about their experience of booking appointments at the Practice. Thirty-seven responded but only 36 were eligible to complete the questionnaire. In summary, patients of the reference group were generally happy with their booking experience whether online or otherwise. Few of the group had used a weekend appointment, out-of-hours appointments or eConsult. Comments were only received for eConsult. A full report is available on the Practice website.
A further survey has been carried out in October asking patients about their use of facilities available at the Practice. The questionnaire was completed as patients left the Practice. The results of this survey will be available shortly and will be published on the Practice website.
WEB (Woodbury,Exmouth & Budleigh) Locality
Throughout the year, the PPG has actively supported the engagement and consultation work undertaken by NHS Devon Clinical Commissioning Group, East Devon Health and the WEB Community Health & Wellbeing Board on the future development of health and social care services.
The Chairman David Bassett also chairs the WEB PPG’s Chairs Group meetings which are held at the surgery. The meetings have been invaluable in improving communications between PPG’s and has provided feedback on the development of healthcare for the WEB area of the NHS Devon CCG Commissioning Intentions and the Devon wide Sustainability Transformation Partnership (STP).
This has been another challenging, informative and busy year for the PPG as both the practice and future direction of our health and social care landscape continue to evolve at pace particularly with the new WEB Primary Care Network starting on July 1st. The PPG has an excellent relationship with the practice which has ensured the success of our key objective of establishing a good dialogue between patients, doctors and staff to improve the quality of service provided and help shape the future of the practice.
My thanks to the PPG Committee, the staff of Haldon House and those patients that provide support to the group in its fundraising activities.
David M Bassett
11th November 2019