PRACTICE NEWS
Haldon House Surgery Mural by Gary Cook (Garf)
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Thursday 23rd May 2024 was the official unveiling of the new indoor mural created and designed by local popular artist Gary Cook (Garf). The mural reflects our enjoyment and love of Exmouth, the activities we all enjoy to ‘Live A Healthy Life’ along with our sense of fun and we are very happy with it. Garf worked tirelessly each evening and over the weekend to complete the piece and to keep it a closely guarded secret. We were also delighted that Dr Simon Kay our retired Senior Partner agreed to come and officially unveil the mural for us. |
Active Practice Status
Great News! The Practice Team has now gained the 'Active Practice' status. Thank you all for your hard work and committment to keeping us all active.
Our Administration Team
The Administration Team have recently completed the extensive and excellent Patient/Customer Services training supplied by Lisa Chalfa of Griffin Solutions International - Business Consulting Service. #Teamhaldon proudly displaying their completion certificates.
Surgery Newsletter
Please download a copy of our Spring 2023 newsletter.
Telephone System
We have now gone live with our new telephone system. This is a cloud based service which gives us unlimited lines in and out of the Practice and also enables the Team to work from home without needing a seperate telephone, they can do this using a 'soft phone' to make calls (via their laptops). There is an option for patients to select a call back from an Admininstration member of the Team (if the wait has been a while) this service is available for one call back, and will message you (if its a mobile number) if the call was missed by you. You will now be advised of where you are in the queue of callers into the Practice. Other options are our Prescribing Enquiries line which is manned from 9.00 am - 1.00 pm or the option to leave a message from 1.00 pm - 6.00 pm
Welcome to Haldon House Surgery
The Doctors, Nurses and staff at Haldon House Surgery in Exmouth are proud to offer the highest standard of patient-centred healthcare.
Access into the surgery is via Manchester Street. The Practice has automatic doors and is based on the ground floor for easy wheelchair access.
National Data Opt-Out
NHS Digital has launched a campaign about your medical data records.
Your health records contain a type of data called confidential patient information. This data can be used to help with research and planning. You can choose to opt-out of this service, meaning your data records will not be used either following the link below or popping into reception to collect a form (which you will then need to bring back to us for completion).
NHS Digital have made the decision to extend the date to be compliant with the National Data Opt-out (NDOO) until the 31st March 2022 to opt-out so if you do wish to opt-out, please don’t wait. For more information, please see Your NHS Data Matters.
Online Services
To register to use our online services please visit the practice or the SystmOne Online Button and you will be given a username and password. Other online services are email, SMS and also offer a text messaging reminder service, so please ensure we have your correct mobile telephone number.
PCN Information
As an increasing range of care is being delivered by practices working together in networks, including the COVID-19 vaccination programme, it is useful to patients to know which network their practice is part of.
We are part of WEB (Woodbury, Exmouth and Budleigh) primary care network (PCN).
TalkWorks
Is the way that you are feeling affecting your daily life? Are you struggling to cope, feeling low, worrying more than usual, or finding it hard to get a good night’s sleep? TALKWORKS is a free, NHS talking therapy service that is here to help you in Devon. They are open and can offer a range of telephone and digital therapies which you can conveniently access from home.
Please call them on 0300 555 33 44 or visit the TalkWorks website.
Exmouth Community Car Service
If you would like to volunteer on a regular or occasional basis contact 01395 266062 or have a look at the - Exmouth Community Car Service website.
"Always listen, all staff are kind and helpful, the doctors are very approachable"
Thank you to the patient who went to the trouble of contacting Care Quality Commission (CQC) to share their feedback. It really does mean a lot and its things like this that make our day.
A little praise when times are tough goes a long way, thankyou!
