Haldon House Surgery
Patient Participation Group
Fundraising
The Patient Group have set up a small patient library of second hand books in the foyer, paperbacks can be purchased for 50p and £1 for hardback books. All proceeds will go towards our target of £1600 to purchase a Cardio Perfect 24 hour blood pressure machine.
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PPG Committee
The Patient Group Committee are looking for new members and would particularly welcome patients under 50 yrs who are currently under represented on the Committee. Please contact the Chairman David Bassett on 01395 273640.
Health Awareness Evening
A health awareness evening on the Expert Patient Programme has been arranged for Wednesday 9th November at 6.30pm in the surgery. The Programme particularly helps improve the quality of life for those who live with long term conditions such as; Diabetes, Asthma, M. S, Arthritis.
If you would like to come to the evening, please complete the tear off slip below and hand in to reception or telephone David Bassett 01395 273640.
Haldon House Surgery
Patient Participation Group
Annual Report
November 2010 – October 2011
The Patient Participation Group is a group of patient volunteers from the practice. Haldon House Surgery had a Patient Participation Group (PPG) for a number of years, which although serving the practice well had become inactive. Following Dr Simon Kay becoming Senior Partner and the arrival of Dr Amy Todd, Dr Salman Jafri and Mrs Christine Ladbrook as Practice Manager, they were keen to reform the PPG to help with communication, provide more interaction between all parties and help raise the profile of the Practice.
Governance
An informal meeting of interested patients took place at the beginning of October 2010 followed by the first formal meeting on the 4th November. Officers were elected, with David Bassett becoming Chairman and Mrs Christine Ladbrook, the Secretary. Terms of Reference based on national guidelines were agreed. The primary aim of the PPG as a voluntary group is to establish a partnership between patients, doctors and staff to enhance the services provided by the Practice.
To raise the profile of the PPG, the Journal printed an article on the group reforming and seeking new members for the committee. We are currently advertising for patients under 50, who are under-represented on the committee, to join us.
In July, Mike Wheeler took over as secretary from Christine Ladbrook. The PPG are very grateful to Christine who took on the role to enable the group to reform. As Practice Manager, she remains on the PPG representing the Practice. The Partners attend meetings as and when required.
Fundraising
The first fund raising event was a coffee morning and Christmas draw, which was well supported by patients and raised £408 for equipment. The Partners identified a Cardio Perfect 24 hour blood pressure machine, as the piece of equipment they would like available for patients. At a cost of £1600, the PPG agreed that this was an achievable target for their fundraising.
An Easter draw together with a donation from a patient has brought the total raised so far to £912. The next fundraising event is a Christmas draw and coffee morning. Details of the event will be out shortly. A subscribing patient library is also currently being set up.
Support for the Practice
The Practice introduced a new website which the PPG were able to have an input. This interactive website now provides a valuable service to patients. The latest addition of a touch-screen for booking in will reduce the queues at reception giving the receptionist more time to deal with other patients. PPG members have attended a number of surgeries to help patients use the touch-screen. PPG members also provide support for the annual Flu Clinics. A number of discussions have also taken place on the new clinical software and appointment system.
The front garden of the surgery has been tidied up with the help of Exmouth in Bloom. Long term, we are looking for any interested patients living locally to look after the garden.
The results of the Improving Practice Questionnaire (IPQ) commissioned by the Partners were shared and discussed with the group. The PPG congratulated the Practice on achieving a result of 84% of patients rating the service provided as excellent, very good and good.
Health Awareness Events
A Health Awareness Evening on the Expert Patient Programme has been arranged for the 9th November. We would welcome suggestions from patients on health awareness events they would like us to organise.
Health Service Reforms
The emerging local structure of the new GP led commissioning system has seen the formation of WEB comprising of the practices from Woodbury, Exmouth and Budleigh. A presentation in March at the Health Centre entitled You and Your NHS: Shaping the Future Together was attended by the Chairman David Bassett. Following this he represented the PPG on a Steering Group to examine patient representation and patient panels within the WEB Commissioning Group.
A meeting of five of the six practices, chaired by David Bassett, was held in July to explore the possibility of establishing a mechanism between patient groups and WEB. It was agreed that individual patient groups would report directly to WEB rather than form an intermediate group.
A NHS initative to set up a Patient Reference Group (PRG) in the Practice is currently being undertaken by Mike Wheeler and Christine Ladbrook. This is a different group from the PPG and is set up to both reflect and gain the views of its registered patients and enable feedback from a cross-section of patients which is as representative as possible. Mike Wheeler will give more details later in the meeting.
Conclusion
This has been a very interesting, informative and busy first year for the new group as both the practice and health service evolves. During the year we have built up an excellent relationship with the practice which has enabled us to achieve one of our objectives of establishing a dialogue between patients, doctors and staff to improve the quality of service provided and help shape the future policies of the practice.
D M Bassett
Chairman
25th October 2011